Terms of Service
Last updated: 3 January 2026
Agreement
These Terms of Service ("Terms") govern access to and use of the Sendlio platform ("Service") operated by Redlio Designs ("Sendlio", "we", "us", "our"). By creating an account, clicking "I agree", or using the Service in any way, you and the entity you represent ("Subscriber", "you") agree to these Terms. If you do not agree, do not use the Service.
Amendments
We may modify these Terms at any time. Material changes will be communicated by email and by an in-app notice at least 7 days before the revised Terms take effect. Continued use after the effective date constitutes acceptance.
1. Definitions
"Connected Account" — any mailbox or email-sending account (Gmail, Outlook, SMTP, IMAP) you link to Sendlio. "Subscriber Data" — contact lists, message content, replies, and engagement events generated through the Service. "Applicable Data Protection Laws" — all privacy laws applicable to the processing of personal data by us on your behalf, including GDPR, UK GDPR, and CCPA. "Recipient" — any person you send email to via the Service.
2. Eligibility and accounts
You must be at least 18 years old and authorized to bind the entity you represent. You are responsible for all activity under your account, maintaining the confidentiality of credentials, and immediately notifying us at security@sendlio.com of any unauthorized use.
3. Connected accounts and onboarding
To use most features you will connect one or more email accounts to Sendlio. By granting Sendlio access, you represent that you are the owner of, or duly authorized to use, each Connected Account. Current plans allow up to one hundred (100) Connected Accounts per workspace unless otherwise agreed in writing.
4. Support
Sendlio provides commercially reasonable efforts to route email to recipient inboxes, warm up connected mailboxes, and maintain uptime. Support is available via support@sendlio.com during business hours (Monday–Friday, Indian Standard Time). Response-time targets vary by plan and are published at sendlio.com/pricing.
5. Acceptable use
You agree to our Acceptable Use Policy, which prohibits spam, harvested lists, deceptive headers, unlawful content, and recipient harassment. Violation is cause for immediate suspension. The Acceptable Use Policy is available at /acceptable-use and is incorporated by reference into these Terms.
6. Subscriber responsibilities
You are solely responsible for: (a) the accuracy and lawfulness of Subscriber Data, including having a lawful basis to email each Recipient; (b) honoring opt-out requests within the legally required period; (c) maintaining SPF, DKIM, and DMARC on domains you send from; (d) complying with CAN-SPAM, CASL, GDPR, UK GDPR, the India DPDP Act, and any other law applicable to your outreach; (e) ensuring your content is truthful, non-deceptive, and not defamatory.
7. Fees, payment, and subscription
Paid plans are billed monthly or annually in advance and renew automatically unless cancelled before the renewal date. All fees are stated in U.S. dollars and exclude applicable taxes. You authorize Sendlio to charge the payment method on file through our payment processor, Stripe. Fees already paid are non-refundable except where required by law. Free trials convert to paid plans on the date stated at signup unless you cancel first.
8. Suspension and termination
We may suspend or terminate your account if (a) payment fails after reasonable notice; (b) we reasonably suspect a violation of these Terms or the Acceptable Use Policy; (c) you send spam, malware, or content harmful to our network or reputation. You may cancel at any time via the dashboard; cancellation stops renewal but does not refund the current billing cycle. Upon termination, your access ends, and Subscriber Data is deleted per our Privacy Policy.
9. Ownership
Sendlio and Redlio Designs retain all right, title, and interest in the Service, including all software, algorithms, designs, and trademarks. You retain all right, title, and interest in Subscriber Data. You grant us a limited, non-exclusive, worldwide licence to host, process, and display Subscriber Data solely to provide the Service.
10. Data protection
When we process personal data on your behalf, we act as your processor and you act as the controller. Our Data Processing Addendum at /dpa governs this relationship and is incorporated into these Terms for customers subject to GDPR, UK GDPR, or equivalent laws.
11. Confidentiality
Each party will protect the other's confidential information with the same care it uses for its own confidential information and in no case less than a reasonable standard of care. Confidential information does not include information that is public, independently developed, or rightfully received from a third party without confidentiality obligations.
12. Warranty disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, SENDLIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE ANY SPECIFIC INBOX-PLACEMENT, REPLY-RATE, OR DELIVERABILITY OUTCOME.
13. Indemnity
You will indemnify and hold harmless Sendlio and Redlio Designs from any third-party claim, damage, or liability arising out of (a) your Subscriber Data, (b) your violation of these Terms or the Acceptable Use Policy, or (c) your infringement of any third-party right.
14. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, SENDLIO'S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO SENDLIO IN THE 12 MONTHS PRECEDING THE CLAIM. IN NO EVENT WILL SENDLIO BE LIABLE FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOST REVENUE.
15. Governing law and jurisdiction
These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the courts of Jamnagar, Gujarat, India.
16. General
These Terms, together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, and Data Processing Addendum, form the entire agreement between you and Sendlio regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our prior written consent.
17. Contact
Questions about these Terms: legal@sendlio.com. Postal: Redlio Designs, 12 Krishna Complex, Janta Fatak, Jamnagar, Gujarat, India – 361006.